Negative impacts of the COVID-19 pandemic on health workers: a cross-sectional study on emotional labor and burnout
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Tarih
2022
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Kare Publ
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Objectives: This research aimed to examine the relationship between emotional labor and burnout levels of health-care workers during the COVID-19 pandemic.Methods: It was aimed to examine healthcare workers' emotional labor and burnout levels during the COVID-19 pan-demic in this cross-sectional descriptive and relationship-seeking study. Data were obtained from 315 healthcare work-ers who worked at a hospital during the COVID-19 pandemic between February 1 and 26, 2021, using a Descriptive Information Form, the Emotional Labor Inventory, and Maslach Burnout Inventory. The data collection tools were sent online to health workers. The data were analyzed through descriptive statistics, independent t-tests, One-Way Variance (ANOVA), Kruskal-Wallis tests, and Pearson analysis.Results: The mean scores of the participants' total Emotional Labor Inventory, surface acting, deep-acting, and natu-rally felt emotions subdimensions were 39.18 +/- 6.79, 15.71 +/- 5.21, 12.58 +/- 3.58, and 10.88 +/- 2.62, respectively. The mean scores of the participants' total Maslach Burnout Inventory, emotional exhaustion, depersonalization, and personal accomplishment subdimensions were 40.61 +/- 10.95, 20.68 +/- 7.23, 7.56 +/- 3.73, and 12.36 +/- 4.66, respectively. It was found that there was a positive significant relationship between the participants' total emotional labor and burnout point av-erages (p<0.05). The analysis showed that in the COVID-19 pandemic, emotional labor behavior increases in healthcare workers, and this leads to burnout.Conclusion: Participants' mean scores of emotional exhaustion and depersonalization from burnout subdimensions were found to be moderate, and their personal accomplishment subdimension mean score was found to be high. Emo-tional labor behavior has a determining role in the burnout of the participants.
Açıklama
Anahtar Kelimeler
Burnout, COVID-19, emotional labor, health workers
Kaynak
Journal of Psychiatric Nursing
WoS Q Değeri
N/A
Scopus Q Değeri
Q3
Cilt
13
Sayı
4
