Top quality hotel managers' perspectives on smart technologies: an exploratory study

Basit Öğe Kaydı
dc.authoridKILIC, Gul Damla/0000-0002-6564-6385
dc.authoridYAGMUR, YENAL/0000-0002-9273-9122
dc.contributor.authorYagmur, Yenal
dc.contributor.authorDemirel, Altan
dc.contributor.authorKilic, Guel Damla
dc.date.accessioned2024-12-24T19:28:31Z
dc.date.available2024-12-24T19:28:31Z
dc.date.issued2024
dc.departmentSiirt Üniversitesi
dc.description.abstractPurposeThe main purpose of the study is to reveal the hotel managers' perspectives strategies, and predictions on smart technologies, and their expectations for current staff and potential staff to be employed in the future.Design/methodology/approachA qualitative research approach was used to reveal the internal perspectives of managers to determine their Smart Tourism (ST) perspectives. With the snowball sampling method, face-to-face interviews were conducted with 16 senior hotel managers working in a 5-star hotel in Antalya. The data obtained were carried out with inductive content analysis and descriptive analysis from qualitative research analysis methods.FindingsIn this study, hotel managers' broad perspectives on ST were discussed in depth and presented comprehensively. Managers' perceptions of smart technologies are classified in terms of aggregate dimensions and themes. Among the most important findings, rapidity/quickness, managing/holistic assessment, standardization, harmony/integration-coordination and experience-memory, defined as the crossroads of total dimensions or the heart of smart technologies, were identified as the most important themes. In addition, Stylos et al. (2021), another important finding is the classification of technologies used in top-quality hotels, based on the conceptual framework for smart technologies presented in the literature.Practical implicationsThe effective and efficient use of technology, its internalization and openness to technology provides important advantages in hotels such as increasing revisits and satisfaction, providing loyalty and reducing costs. Thus, the perceptions, practices, strategies and prediction of senior managers working in high-level hotels about ST provide valuable data to other hotels that want to survive in the competition.Originality/valueFrom a theoretical point of view, this study is valuable in that it deals with the ST perceptions of senior managers with an exploratory research approach. Managerially, the research findings offer valuable contribution about the attitudes, trends, forecasts and expectations of senior managers working in high-level hotels towards ST.
dc.identifier.doi10.1108/JHTI-09-2022-0457
dc.identifier.endpage1531
dc.identifier.issn2514-9792
dc.identifier.issn2514-9806
dc.identifier.issue3
dc.identifier.scopus2-s2.0-85150935996
dc.identifier.scopusqualityQ2
dc.identifier.startpage1501
dc.identifier.urihttps://doi.org/10.1108/JHTI-09-2022-0457
dc.identifier.urihttps://hdl.handle.net/20.500.12604/7102
dc.identifier.volume7
dc.identifier.wosWOS:000954746900001
dc.identifier.wosqualityQ1
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherEmerald Group Publishing Ltd
dc.relation.ispartofJournal of Hospitality and Tourism Insights
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_20241222
dc.subjectSmart technologies
dc.subjectSmart tourism
dc.subjectSmart hotel
dc.subjectHotel managers
dc.subjectAntalya
dc.titleTop quality hotel managers' perspectives on smart technologies: an exploratory study
dc.typeArticle

Dosyalar

Koleksiyon

WOS İndeksli Yayınlar Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu