A Research on Professional Tour Guides Emotional Intelligence and Problem-Solving Skills

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dc.authorid0000-0002-2769-1126en_US
dc.contributor.authorGültekin Selami
dc.contributor.authorİçigen Ebru
dc.date.accessioned2019-11-29T10:42:40Z
dc.date.available2019-11-29T10:42:40Z
dc.date.issued30.11.2018en_US
dc.departmentTurizm İşletmeciliği ve Otelcilik Yüksekokuluen_US
dc.description.abstractThe purpose of this study is to determine the emotional intelligence and problem-solving skills’ effect on professional tourist guides’ managerial problem encountering frequencies during daily trips, additionally to reveal the emotional intelligence and problem-solving skills relation with demographical factors. Within this scope, the related body of literature reviewed, the relevant studies utilized and in order to obtain primary data for this study an online survey conducted on professional tourist guides working in Turkey. Three hundred actively serving tourist guides in various regions of Turkey constituted the research sample. To have inferential statistics regarding the variables of the research; t-test, analysis of variance, correlation analysis and regression analysis are applied. In the light of statistical analysis findings, it is concluded that; high emotional intelligence means high problem-solving skills and as the emotional intelligence level increases, the frequency of encountering managerial problems decreases and both the emotional intelligence scores and problem-solving skills improve as the age increases.en_US
dc.identifier.endpage258en_US
dc.identifier.issue2en_US
dc.identifier.startpage230en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12604/2154
dc.identifier.volume20en_US
dc.language.isoenen_US
dc.publisherJournal of Quality Assurance in Hospitality & Tourismen_US
dc.relation.ispartofJournal of Quality Assurance in Hospitality & Tourism
dc.relation.publicationcategoryMakale - Uluslararası - Editör Denetimli Dergien_US
dc.rightsinfo:eu-repo/semantics/embargoedAccessen_US
dc.snmz#KayıtKontrol#
dc.subjectEmotional intelligence, problem solving, professional tourist guiding, tourism, managerial problemsen_US
dc.titleA Research on Professional Tour Guides Emotional Intelligence and Problem-Solving Skillsen_US
dc.typeArticleen_US

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